Wholesale Information

Important Reasons for Adding Serenity 2000 to Your Product line:

1. It is estimated that people spend over $2 billion annually on magnetic products. Secure your share of this huge, growing market.

1. By partnering with Serenity 2000, we share with you a vast pool of knowledge, gained from 11 years of experience in magnetic science and its applications.

1. As a Serenity 2000 partner you are assured of:
1. Premium quality, highly effective magnetic products at a fair price
2. Full partnership support; our knowledgeable staff is ready to address any questions you or your customers may have about our products and the benefits of magnet therapy.
3. We offer you a comprehensive product line so that you can select the most appropriate group of products for your retail environment.

1. Our exclusive packaging and high impact displays are designed to ensure your success.

To purchase wholesale you must operate one of the following that is appropriate for our products: a retail store, a business, a professional practice. You must provide us with your re-seller tax number issued by your state or province.

Ordering: A minimum first order of US$250.00 (CAN$300.00) is required. 
You may place your order by phone, fax, e-mail, on our website or with one of our sales representatives. 
Our office hours are: Monday to Friday 9 a.m. to 6 p.m. (EST)

You may shop on-line 24/7 on our wholesale web portals.

Toll Free Tel: 1-800-461-6398, Toll Free Fax: 1-800-583-7477 
e-mail sales@serenity2000.com.

Terms of Payment: We accept Visa, MC, Money Orders, Business Checks. 
C.O.D orders are subject to extra UPS C.O.D charge. Net terms available pending approved credit application.

Pricing: All prices are subject to change without notice. Possession of catalogs, price lists or sales literature does not constitute an offer. Serenity 2000 reserves the right to reject any order and is not responsible for typographical errors in catalogs, price sheets or sales literature.

Shipping: We routinely ship packages by UPS ground delivery throughout the USA and Canada except for Hawaii and Alaska. All orders are shipped F.O.B Markham ON, Canada. 
Free shipping available only as part of special offer or pre-negotiated agreement.

30 Day End User Returns: Our retailers may accept the return of any Serenity 2000 product within 30 days from date of purchase for exchange or refund. Serenity 2000 will exchange or refund your cost of the product. Conditions: Call our order desk for an RA number, return product to us together with a copy of the sales and refund receipt indicating date of sale & refund.

Product Warranty: All Serenity 2000 products are guaranteed for 6 months from date of sale to be free from materials defect or workmanship. This warranty does not cover normal wear and tear such as wearing of gold plating, scratches, dulling, fading or obvious abuse. Conditions; Call our order desk for RA number. Product must be returned to us, freight prepaid, together with copy of sales receipt indicating end user’s date of purchase. Reason for return must be included. Upon complete inspection Serenity 2000 will determine if a repair, replacement, credit or refund is due. No other implied or expressed warranties, including the fitness of the product for certain medical conditions, will be honored.

Guaranteed Sale Policy: Within 90 days from date of purchase, Serenity 2000 accepts the return of any unused product, in its original packaging. You may choose your option of a full refund, or merchandise credit. No re-stocking fee. Product(s) returned for refund must be accompanied by copy of invoice covering the returned items.

Returns After 90 Days: Merchandise credit only, subject to 15% re-stocking fee (unless returned due to defect or error on our part). Credit will be issued on currently marketable items only. Return of close out items, “blems", “as is" items will not be accepted.

Free Exchange: Serenity 2000 will always exchange any unused currently marketable product for a different size, colour or style